19 erek Platform Privacy Notice

This page describes what we collect when you use 19 erek and how we keep that data protected. We at 19 erek take your privacy seriously and comply with applicable data-protection law in all jurisdictions where we operate. Our privacy practices are transparent—we do not sell your personal information and we limit third-party access to the minimum necessary for service delivery.

When you create an account at 19 erek, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks, place sportsbook wagers on Liga 1 and Piala AFF, access live-casino tables, or play slots and esports markets, we collect certain data. That data includes your identity details, transaction history, account balance, wagering patterns, and device information. We use this data to operate your account, process payments, comply with law, and improve our service.

This notice outlines our collection, use, storage, and retention practices. We also explain your rights, how to contact us with privacy questions, and how we handle requests to access or delete your data.

What Data We Collect at 19 erek

We collect information you provide directly and information generated during your use of 19 erek. Direct information includes your name, date of birth, email address, phone number, residential address, and government-issued ID number during account registration and identity verification. We also collect payment details—your DANA, e-wallet, mobile banking, or bank account information—when you deposit or withdraw funds.

During your use of 19 erek, we automatically collect wagering data (games played, amounts wagered, outcomes, timestamps), account balance and transaction history, your IP address and device type, browser and operating system details, and login patterns. We also collect any communication you send us—email support inquiries, in-app help requests, feedback, and account-related messages. This data is necessary to operate your account, settle wagers fairly, and detect fraud or unauthorized access.

How We Use Your Data at 19 erek

We use your data for several purposes. First, we use identity and payment information to create and manage your account, process deposits and withdrawals, and verify your identity before your first withdrawal. Second, we use wagering and transaction data to calculate your account balance, settle bets, track your tier status and cashback eligibility, and monitor referral bonuses. Third, we use device and login data to detect fraud, prevent unauthorized access, and ensure the security of your account.

We also use your data for legal and regulatory compliance. Depending on your jurisdiction (Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions), we may be required by law to retain certain information, report to government agencies, or cooperate with law-enforcement investigations. Finally, we use aggregated or anonymized data to improve 19 erek's performance, understand user behaviour patterns, and develop new features—but this data cannot identify you personally.

Third-Party Data Sharing and Processors

We do not sell your personal information. However, we share your data with certain third parties necessary for 19 erek to function. Payment processors (the companies operating local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment) receive your payment details to facilitate deposits and withdrawals. These processors are contractually obligated to protect your data and use it only for payment processing.

We may also engage hosting providers, analytics vendors, and customer-support tools that process data on our behalf. All third-party processors are contractually bound to maintain data confidentiality and use data only as directed by 19 erek. We do not permit third parties to use your data for their own marketing or secondary purposes. If we are required by law to disclose your data to government agencies or law enforcement, we will comply but will notify you when legally permitted to do so.

Data Security and Encryption at 19 erek

We at 19 erek use industry-standard encryption (SSL/TLS) to protect data transmitted between your device and our servers. Your passwords are hashed cryptographically, meaning we cannot view your original password. Payment information is encrypted at rest and in transit. We maintain restricted access controls so that only authorized staff can access your personal data, and even then, only for legitimate business purposes.

We conduct regular security audits and penetration testing to identify and address vulnerabilities. However, no system is completely secure, and we cannot guarantee absolute protection against all threats. If a security breach occurs that affects your data, we will notify you as required by law and provide guidance on protective steps you can take.

Data Retention and Deletion at 19 erek

We retain your data for as long as your account is active and for a reasonable period afterward to comply with legal obligations and resolve disputes. Typically, we retain account data for five years after account closure, unless applicable law requires longer retention. Wagering and transaction records are retained to support cashback calculations, tier tracking, and audit purposes. Payment records are retained per banking and tax-compliance requirements.

If you request deletion of your account and data, we will delete personal information that is not legally required to be retained. However, we cannot delete information needed to comply with tax law, anti-money-laundering regulations, or ongoing legal obligations. We will inform you which data we have deleted and which data we must retain. Deletion requests can be submitted via our support team or in-app data-management tools.

Your Rights Regarding Your Data on 19 erek

You have the right to access your personal data at any time. Log into your 19 erek account and navigate to your profile or account settings to view your stored information, transaction history, and account balance. You can also request a complete data export by contacting our support team. We will provide a copy of your data in a commonly-used format within a reasonable timeframe.

You have the right to correct inaccurate data. If your name, address, or other details are incorrect in your 19 erek account, you can update them directly or request assistance from our support team. You have the right to request deletion of your data, subject to legal retention requirements as described above. You also have the right to withdraw consent for marketing communications and non-essential data processing at any time. Submit these requests through our help centre or by contacting our privacy team.

Cookies and Tracking Technologies on 19 erek

We at 19 erek use cookies and similar tracking technologies to enhance your experience. Session cookies allow you to remain logged in during a browsing session and do not persist after you close your browser. Persistent cookies remember your preferences and login status across multiple visits. Analytics cookies help us understand how members interact with 19 erek, which features are popular, and where we can improve performance.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being set. If you disable cookies, some 19 erek features may not function properly. We do not use cookies to track you across third-party websites. We do not respond to "do not track" signals because we do not engage in cross-site tracking.

Children's Privacy and Age Restrictions

We at 19 erek do not knowingly collect data from children. Our services are available only to individuals who meet the legal age requirement in their jurisdiction. If we discover that we have collected data from someone below the legal age, we will immediately delete that data and close the associated account. Parents or guardians who believe a child has created a 19 erek account should contact our support team immediately.

Policy Updates and Contact Information

We may update this privacy notice periodically to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or by posting a prominent notice on our 19 erek platform. Your continued use of 19 erek after such updates constitutes your acceptance of the revised policy. If you have questions about our privacy practices, your data, or this notice, contact us via email at the address provided in our footer, or submit a data-privacy inquiry through your 19 erek account help centre.

We are committed to working with you to resolve any privacy concerns. If you believe we have violated your privacy rights, you may file a complaint with your jurisdiction's data-protection authority. Our support team is available to assist with data requests, privacy questions, and account management across all regions where 19 erek operates.